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Online Returns Policy

If for any reason you are not satisfied with your purchase or no longer want any of your items, you may return them to us, in accordance with our returns policy, up to 21 Days after purchase for a refund or exchange. Your statutory rights are not affected. All shoes returned must be UNWORN and REPACKED in the original box with any labels still attached. Shoes must not be damaged or worn outside and no scuffing should appear on the sole. (It is advisable to try on shoes on a carpeted area to avoid any damage to the sole). Contact our returns department at  

PLEASE NOTE: If you need to return an item bought as part of a multi-buy promotion (e.g. Buy One Get One Half Price, etc.) you will forfeit any saving and/or benefit made based on the initial multi-buy offer.  

REFUNDS: Please fill in the reason for returning the item, your Order ID, date and name on the form which accompanies your order. Please remember to enclose this completed form and your receipt. You should retain your invoice. 

DPD - We have teamed up with DPD couriers, who have a network of 600 parcel shops throughout Ireland, to offer you a discounted rate. These shops are called “Pickup points” and are located at shops and forecourts near you. Just visit DPD RETURNS to start the returns process and find your local Pickup point. Affix the returns label to the parcel which you have printed off from the DPD returns process and drop it off at your preferred Pickup point. You’ll have full tracking via DPD of your returns throughout its journey back to us.   

IN STORE - Please Note that our stores cannot issue a refund. Stores can accept items in for refunding and return them to the Online store for you but please allow up to two week for the process to be completed. Alternatively you may return items to our head office directly for a quicker refund service. This must be done at the customers own expense. All Refunds must be returned to: Paul byron Shoes Roscommon Business Park, Golf Links Road. Roscommon Town. F42 XV09. Shoes may only be exchanged in any of our stores as long as they meet the required resale standard.

POST - Alternatively you can return the shoes to us by post using the pre-printed address label below. The return postage charge must be paid by you. Please retain proof of postage as Paul Byron Shoes will not be responsible for goods lost in the post.  

FAULTY: If a product is defective or faulty in any way, please contact us immediately at and we will organise a replacement to be sent to you or for our courier to collect the item from you. Any damages or faults must be reported to us within 24 hours of delivery. 

For details of our store returns policy please contact your local store. 

Click here to find your local store 


We can cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund (excluding delivery cost). To cancel an order you must contact our office on +353 9066 27270 or email and quote your order ID which you will find on your confirmation email. 


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