Online Returns

On top of your legal rights above, we give you 30 days from the day your order is delivered to change your mind. This one is our own policy rather than a legal right, so the conditions are a little tighter: the shoes must be unworn, in their original box, with everything that came with them.

Returns are free when dropped to any of our stores. You can also return through Drop2Shop for a convenient, label free option. Prefer to use An Post? No problem, the return cost is deducted from your refund. If you choose another courier, return costs are at your own expense.

FREE in-store - Bring the item to any Paul Byron store with its original box and your web order number. Please allow up to two weeks for your refund to be completed.

FREE return to electronic gift card - Choose an electronic gift card as your refund method and the return is free, whichever way you send it back. Just tell us when you start your return. If Drop2Shop is your preferred return method you can locate your nearest drop2shop point on their website

P.S: Please indicate if you would prefer the refund as a gift card.

Drop2Shop, €3.95. Label free. Drop it at your nearest Drop2Shop point. The €3.95 is deducted from your refund. Refunds take 7 to 10 working days.

An Post, €4.95 or €5.95. €4.95 at any Post Office, or €5.95 if you'd like it collected from your home. Deducted from your refund. Refunds take 7 to 10 working days.

Rather not pay? Returns are free in any of our stores, or free with any method if you take your refund as an electronic gift card.

To locate your nearest drop2shop point on their website

If you need to exchange your shoes, please get in touch with our Customer Service team and share your order details, along with the size or style you’d like to exchange them for.

Contacting us in advance gives us the best chance to check availability and place the replacement pair on hold for you while your exchange is being arranged.

To locate your nearest drop2shop point on their webite. 

If something arrives faulty, or develops a fault, email us at support@paulbyronshoes.ie with your order details and a clear photo of the problem. The sooner you tell us the sooner we can sort it, and a photo usually means we can resolve it without a second email.

Bought in store? Call into your local Paul Byron or ring us on 090 662 7270.

A faulty item is not a change-of-mind return. You don't pay the postage and none of the time limits above apply.

Paul Byron Store  to find your nearest store. 

Wrong item, wrong size, something missing from the box? Email us at support@paulbyronshoes.ie and we'll fix it at our cost. You won't pay postage and you won't wait in a queue behind normal returns.

We aim for a five star experience every time. If any part of yours fell short, tell us and we'll put it right.

Your 14-day right to cancel your online order

Separate from our standard returns policy, Irish and EU consumer law gives you a statutory right to cancel your entire online order without giving any reason. This is sometimes called the 14-day cooling-off period or right to withdraw.

This cancellation process applies when you wish to cancel the entire order.

If your order contains more than one item and you only wish to return one or some of the items, please use our standard return options above instead.

You have 14 days from the day you (or someone you nominated) physically receive your order to tell us that you wish to cancel it.

To exercise your right to cancel the entire order, tell us clearly that you wish to cancel the contract. You can use the button below, email support@paulbyronshoes.ie, or call us on 090 662 7270. You do not have to use our cancellation form.

Once you've told us, all items from the cancelled order must be returned without undue delay and no later than 14 days from the day you notified us.

You're entitled to examine the items in the same way you would in one of our shops. You may try footwear on indoors to check the fit, but you are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the goods.

Please note: Online order cancellations cannot be processed in-store. Please do not return or leave items relating to a cancelled order at any of our stores.

Cancel your entire online order ➜